Shipping policy

Shipping Policy

Last Updated: August 14, 2026

At FORMASLEEK, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver your orders across Pakistan.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You may receive an order confirmation via the contact information provided during checkout.

  • During sales, promotions, or high-demand periods, processing may take slightly longer.

2. Delivery Time

Our estimated delivery times within Pakistan are:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier, location, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, FORMASLEEK may offer free shipping promotions or special delivery offers.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and products.

For COD orders, please provide an accurate and reachable phone number so our delivery partner can contact you when necessary.

5. Tracking Your Order

Once your order has been shipped, we may provide tracking information through the contact details you provided at checkout.

Please allow some time for the tracking information to become active after your order has been dispatched.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact number.

FORMASLEEK is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Incorrect phone numbers

  • Customer unavailability

  • Refusal to accept the package

  • Failure to respond to the courier

Additional delivery charges may apply if an order needs to be reshipped because of incorrect information provided by the customer.

7. Delayed or Lost Shipments

While we work with reliable delivery partners, occasional delays may occur due to weather, transportation issues, public holidays, high order volumes, or other unforeseen circumstances.

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking its status.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, take clear photographs or videos of the package and product before opening or immediately after receiving it. This may help us investigate the issue with the courier and determine the appropriate solution.

9. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on the location and circumstances.

If you are unavailable during delivery, please cooperate with the courier to arrange another delivery attempt where available.

10. Contact Us

If you have questions about your order or shipping, please contact FORMASLEEK Customer Support through the contact details provided on our website.

We are committed to helping you receive your order safely and as quickly as possible.